Refund policy

Last Updated: 16 June 2026

At Saifora, customer satisfaction is important to us. Due to the nature of beauty, skincare, body care, and fragrance products, certain restrictions apply.

Eligible Returns & Exchanges

Products may be eligible for return or exchange if:

• The item received is damaged or defective.
• The wrong item was delivered.
• The item arrives incomplete.

Claims must be reported within 48 hours of receiving the order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used products
• Perfumes with broken seals
• Skincare and body care products that have been opened
• Products purchased during clearance or final sale promotions

Refund Process

Once the returned item is inspected and approved, refunds will be processed through the original payment method or store credit, where applicable.

Refund processing may take 7–14 business days depending on the payment provider.

Exchange Process

Approved exchanges will be dispatched once the original item has been received and inspected.

How to Request a Return

To initiate a return or exchange, please contact our customer support team with:

• Order Number
• Product Images
• Description of the issue

You can contact our support team via Whatsapp at 03111344888